This is sometimes necessary in order to apply server updates to your computer when you are remote.


  1. Connect to the VPN
  2. Open the start menu and type: CMD
  3. On the right, under "Command Prompt" click: Run as Administrator
  4. Click Yes on the window that appears
  5. In the black window, type the following exactly: gpupdate /force

  6. Hit the Enter key
  7. Once it finishes loading (may take a while), if it asks you to restart, type "y" followed by the "Enter" key
    • Restart your computer if it doesn't ask
  8. After it restarts, connect to the VPN and try again


If you are unable to get this to work, submit a help desk ticket and we'll do it for you.