If the Needles Add-in is missing from Outlook, it generally means that Outlook has disabled the add-in when it was starting. In order to turn it back on, please do the following:
- In Outlook, click "File" at the top left of your window
- In the middle of the Account Information screen, click the icon next to "Slow or Disabled COM Add-ins"
- Click the option for Needles, and choose "Enable"
- Turn off Monitoring for 30 days, and then click apply
- Close the Window, and restart Outlook
This should resolve the missing Needles Add-in issue. If it doesn't, please submit a ticket to help@burgsimpson.com.